Account Management¶

Document type: Official NHB platform feature document Applies to: Any question about managing an NHB account — logging in, password reset, updating payment info, changing plans, cancelling, adding team members, profile settings, billing history Last updated: April 2026

Summary¶

Account management covers everything a member does to administer their NHB membership outside of the actual content and community: signing in, updating payment info, changing plans, adding team members, cancelling, and managing profile settings. This doc is the quick reference for "how do I do X with my account."

Logging in¶

Members log in at app.nothingheldback.com with the email and password they set during sign-up. Sessions persist across visits. If a member is logged out, they return to the login screen.

Password reset¶

Members who have forgotten their password can reset it at app.nothingheldback.com/auth?view=reset. They enter the email associated with their NHB account and receive a reset link. The email comes from the NHB notification system (typically support@nhbnotify.com). Members who don't receive the reset email within a few minutes should check their spam folder.

If a member is unable to reset through the standard flow, NHB support can assist directly.

Updating payment information¶

Members can update their payment method through:

Their NHB account settings — typically under a Billing or Payment section
ThriveCart directly — at grow.thrivecart.com/updateinfo/ for members whose billing is on ThriveCart

Members should update their payment method before a failed charge to avoid interruption. If a charge fails, InfusionSoft retries up to 5 times; if all retries fail, the subscription cancels automatically and the member must re-subscribe to regain access.

Changing plans¶

Upgrading¶

Upgrades take effect immediately. A member upgrading from Free to NHB Pro, from NHB Pro to Fast Forward, or adding a coaching program gains access to the new tier or program at the moment of checkout.

Upgrade paths inside NHB:

Free → NHB Pro — $500 per month or $4,500 per year
NHB Pro → Fast Forward — $1,000 per month with a $10,000 down payment, or $20,000 per year
Adding a coaching program — $1,000 per month as an add-on to an existing NHB Pro or Fast Forward membership

Members add or upgrade through the NHB platform's coaching section or through direct checkout links provided by NHB.

Downgrading¶

Downgrades take effect at the End of Cycle. A member who requests a downgrade mid-cycle keeps their higher-tier access until the current billing period ends, at which point the downgrade processes.

When a member downgrades their base membership to Free, all coaching program add-ons automatically cancel, because coaching programs require an active NHB Pro or Fast Forward membership.

Cancelling a membership¶

Members can cancel at any time, month-to-month. There are no long-term contracts. Cancellation takes effect at the End of Cycle, with full access retained until that point.

Cancellation paths:

NHB platform account settings — the primary path
ThriveCart — for members on ThriveCart billing
NHB support — for members who have difficulty cancelling through the platform

See the refund and cancellation policy document for the complete policy (no refunds, cancellation cascade for coaching programs, pause options).

Adding team members¶

NHB supports adding team members for Pro and Fast Forward accounts, and for select coaching programs.

NHB Pro team member¶

Cost: $250 per month per additional team member
Access: Team members get their own log-in under the primary member's account and full Pro-level access

Fast Forward team member¶

Separate "Additional FF Member" add-on available
Team members get their own log-in and full Fast Forward access under the primary member's account

Coaching program team members¶

Several coaching programs have team-member add-ons available through ThriveCart:

Meta Ads & Scale Lab team member
Google Ads & Scaling Lab team member
Live Launch team member

Additional team members get program access under the primary member's account. Specific pricing per team member is handled at checkout.

Profile settings¶

Members can configure their public profile through the account settings section:

Basic info — name, profile photo, bio, location
Industry and niche — market, sector, what they do
Work — current projects, businesses, roles
Links — social profiles, websites, external URLs
Visibility — what appears on the public profile visible to other members
Color mode — dark or light platform UI

See the Public Profile feature doc for full detail on what's displayed publicly.

Notification settings¶

Members can configure which notifications they receive and through which channels (in-app, email) from the account settings. Common controls:

Email notifications on or off for specific event types
Follow/unfollow specific forum categories or members
Mute specific threads or categories

See the Notifications feature doc for full detail.

Invoices and billing history¶

Members can access their billing history and past invoices through their account settings. ThriveCart-billed members can also retrieve invoices directly from ThriveCart's member portal.

Changing the email on an account¶

Members who need to change their primary email (for example, switching from a personal to a work email) can do so through account settings. Note that because the email is the login identifier, changing it also changes the member's log-in credentials. NHB support can assist if a member needs to change an email and can't do it through the standard flow.

Account restoration and returns¶

A member who has cancelled and later wants to rejoin can do so by signing up again. Their previous profile and history may or may not be fully restored depending on the specific case — NHB support can help with account restoration where applicable.

Where to find account management¶

Main platform navigation — the account menu (typically top-right of the platform) contains settings, billing, and profile options
ThriveCart — for ThriveCart-specific actions like updating a card or viewing past charges

Plans and pricing — current pricing and what each tier includes
Refund and cancellation policy — complete policy on cancellations, refunds, pausing
Public profile — what information is displayed on the member's profile
Notifications — managing notification preferences
Support and contact — how to reach NHB support for account issues

Summary for answering member questions¶

When a member asks about account management, the answer should cover:

Logging in: app.nothingheldback.com with email and password
Password reset: app.nothingheldback.com/auth?view=reset
Updating payment: account settings or grow.thrivecart.com/updateinfo/
Upgrading: through the NHB platform, takes effect immediately
Downgrading: through the NHB platform or support, takes effect at End of Cycle
Cancelling: through account settings, ThriveCart, or NHB support; End of Cycle timing
Team members: NHB Pro $250/mo each, FF additional member available, select coaching programs support team seats
Profile settings: configurable through account settings
No refunds: all sales final, cancel before the next billing cycle

For anything account-related that the member cannot resolve through the platform, NHB support is the fallback path.