Skip to content

NHB Refund and Cancellation Policy

Document type: Official NHB policy document Applies to: Any question about refunds, cancellations, billing cycle, End of Cycle processing, pausing, what happens to member access after cancelling Last updated: April 2026

Summary

NHB operates on a straightforward refund and cancellation policy: all sales are final, no refunds are offered, and members can cancel month-to-month at any time. Cancellations take effect at the end of the current billing cycle, with members retaining full access until that point.

This policy applies equally to NHB Pro, Fast Forward, and every coaching program add-on.

Refund policy

NHB does not offer refunds on memberships or coaching programs. If a program or plan is not working for a member, the correct action is to cancel before the next billing cycle. Refunds are not granted, even for partial months, inactive periods, or unused coaching sessions.

This policy exists for a specific reason: coaching programs require the coach's time and attention from day one. Group calls, Fast Feedback, Hot Seats, and community access are live services being delivered. Once a member is inside a program, the cost of providing that service has already been incurred whether or not the member shows up. Refunds therefore are not part of the model.

Cancellation — how it works

Any member can cancel their NHB membership or any coaching program add-on at any time. There are no long-term contracts. Cancellation is month-to-month.

Cancellation takes effect at the end of the current billing cycle. The member retains full access to everything they paid for until that cycle ends. Only at the end of the billing cycle does access reduce to a lower tier (or no access, if cancelling entirely).

Example

A member paid for NHB Pro on the 15th of the month. On the 28th, they decide to cancel. Their cancellation is processed, but access continues until the 14th of the following month (the end of the original billing cycle they paid for). On the 15th, access steps down.

Cancellation cascade for coaching programs

Because coaching programs are add-ons to an active NHB Pro or Fast Forward membership, there is an automatic cascade:

  • If a member cancels their NHB Pro or Fast Forward base membership, all their coaching program add-ons automatically cancel too at the same billing cycle boundary.
  • If a member downgrades to Free, they lose access to all coaching programs.
  • If a member cancels only one coaching program but keeps their base membership, the other programs and base membership remain active.

Downgrade (Pro → Free, FF → Pro) timing

Downgrades follow the same End of Cycle rule. A downgrade scheduled mid-cycle does not take effect until the current billing period ends. The member keeps their higher-tier access until the downgrade date.

Upgrades are the opposite: they take effect immediately. A Free member upgrading to Pro gets Pro access instantly at checkout.

Pausing a membership

Fast Forward offers a Pause Plan for members who need to temporarily pause their FF membership. Specific terms are provided at the point of pausing — for example, the pause may cover a defined time window during which the member maintains community access but does not attend live Alen calls, with billing adjusted accordingly.

NHB Pro and coaching programs do not currently have a formal pause option. The standard path for a member who needs a break is to cancel before the next billing cycle, then rejoin when ready.

What happens to access after cancellation

When a member cancels and their final billing cycle ends:

  • Library, live calls, resources, courses — access ends. Content is no longer available to the member.
  • Forum and Discord — access ends. The member can no longer post or view member-only discussion.
  • Fast Feedback and Hot Seats — no more submissions or attendance.
  • Coaching programs — no more access to program-specific calls, community, or coach library.
  • Previously submitted content (forum posts, Fast Feedback submissions) — typically remains on the platform for other members to reference but the canceled member loses access to log in and see it.
  • Profile — typically remains on the platform but without active access.

Members who rejoin later regain access to the platform based on their new plan. Prior activity history may or may not be preserved depending on the rejoin path.

Charge disputes and chargebacks

Members who have a concern about a specific charge should contact NHB support first rather than filing a chargeback with their card issuer. Chargebacks can result in account restrictions and complicate the relationship. NHB support will address legitimate billing concerns directly.

Payment failures

If a recurring payment fails, InfusionSoft retries the charge up to 5 times according to its standard schedule. If all retries fail, the subscription is canceled by both InfusionSoft and NHB. There is no mid-retry recovery pathway — once the subscription is canceled due to payment failure, the member must re-subscribe from scratch to regain access.

Members who want to prevent payment failure can update their payment method in advance through their account settings or at the ThriveCart payment update page (grow.thrivecart.com/updateinfo/).

How to cancel

Members can cancel through:

  • NHB platform account settings — the primary path for most members
  • ThriveCart — for members whose billing is on ThriveCart
  • NHB support — if a member has difficulty cancelling through the platform, support can handle it directly

Summary for answering member questions

When a member asks about refunds or cancellations, the answer should cover:

  • Refunds: None. All sales are final. Cancel before the next cycle if a plan is not working.
  • How to cancel: Through account settings, ThriveCart, or NHB support. Month-to-month, no contracts.
  • When cancellation takes effect: End of the current billing cycle. Access continues until that date.
  • Downgrade timing: Downgrades are End of Cycle. Upgrades are immediate.
  • Coaching program cascade: Cancelling base Pro or FF membership automatically cancels all coaching program add-ons.
  • Pause option: Fast Forward has a Pause Plan. Pro and coaching programs do not.
  • What happens to access after cancelling: Library, live calls, forum, Discord, coaching programs all lose access at the cycle end.

Any questions about making an exception to the refund policy should be directed to NHB support rather than handled by MindAI. The policy is not discretionary, but a member with a legitimate billing concern should be able to reach a human on the NHB team.